Our Terms & Conditions
We work in two different ways depending on which property you book. Some of the properties are booked through White-Peak Holidays, in which case you will receive a White-Peak booking form and the booking will be bound by our terms & conditions given below
For all other properties, you will book direct with the owner or property supplier, and you will be bound by their terms and conditions which will be supplied upon request. In these cases, we will still assist with any pre holiday help such as booking ski lessons etc, but you holiday contract will be directly between you and the property owner or supplier.
The following Terms & Conditions are for all White-Peak Holidays property for which you will have received a White-Peak booking form:
1.1 Your contract is with WHITE-PEAK HOLIDAYS LLP trading as White-Peak (hereinafter referred to as WP) and is deemed to have been made at its office - 129a Middleton Boulevard, Wollaton Park, Nottingham, NG8 1FW.
1.2 The signatory of the booking form is hereafter referred to as the "Client" or "You" and is responsible, on behalf of all members of the party named on the booking form, for all matters relating to the booking.
1.3 In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
2. CONFIRMATION OF BOOKING
2.1 When You make your booking You must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and pay a booking deposit of 25% of the total cost of the holiday. A contract will exist when we issue our confirmation invoice. The booking deposit is non-refundable but may be claimable on your holiday insurance subject to terms.
2.2 The balance of the price of your holiday must be paid at least 8 weeks prior to the date of departure. If the balance is not paid on time, we reserve the right to cancel your holiday, retain your booking deposit and apply cancellation charges. Payment in full for bookings made within 8 weeks of the departure date must accompany the booking form.
3. ROLE OF WP
3.1 WP acts as agent for a number of property owners or property agents to take and arrange bookings. WP does not own or manage any properties but reserves the right to refuse any booking.
3.2 Once the initial payment has been made and a holiday confirmation has been issued by WP, a legally binding contract shall exist between You and the property owner/property agent pursuant to which the property owner/property agent will make the property available for the period set out in the booking. For the avoidance of doubt, WP shall not be a party to such contract.
3.3 The contract shall be subject to these booking conditions and any other special conditions made known to You at the time of the booking.
3.4 WP accepts no liability for any defects or unavailability of the Property or any other problems with the holiday. Your right of action (if any) shall be against the property owner and not WP.
4. CANCELLATION OR ALTERATION
4.1 The Client may, by notice in writing, cancel his booking at any time. In the event of cancellation after the booking has been confirmed, the following cancellation charges are payable;
56 days or more prior to departure = loss of booking deposit
36-55 days = 50% of the total cost of the holiday
22-35 days = 75% of the total cost of the holiday
0-21 days = 100% of the total cost of the holiday
4.2 Cancellation must be in writing signed by the person who signed the booking form and will be acknowledged by WP.
4.3 WP will attempt to comply with any request for an amendment to a booking made after the booking has been confirmed, but cannot undertake that it will do so. An administration fee of £15.00 per person may be charged if an amendment is accepted.
4.4 WP reserves the right, after the date that payment of the balance becomes due, to cancel any holiday or make alterations to any element of the holiday whenever circumstances beyond its control amounting to force majeure render such cancellation or such alteration unavoidable or (without prejudice to WP's other rights) if the Client defaults in payment of the balance of the price due.
4.5 If WP cancels or makes any material alteration to the holiday, it will inform the Client as soon as is reasonably practicable and will offer the Client, in the case of alteration, the choice of accepting the alteration, which must be of comparable standard, if available, or in either case, a prompt and full refund of all money paid.
5.1 The accommodation provided is only for the use of Clients shown on the booking form and sub-letting, sharing or assignment is prohibited.
5.2 The rental period shall commence at 4pm on the first day and finish at 10am on the last day.
5.3 A security deposit of £150 per apartment, or £200 per chalet, for every rental property is required in case of, for example, damage to the property or its contents. This must be paid on arrival by cash, or by credit card. The sum reserved by this clause shall not limit the client's liability to WP. WP will account to the Client for the security deposit on arrival and refund the balance at departure after having checked the property and its contents. Depending on the client's travel arrangements, it may be necessary to refund the deposit by post. In this case, the deposit will be refunded by cheque or by bank transfer in the week following the end of the end of the holiday.
6.1 All damages and breakages will be charged to the Client and must be paid for before vacating the accommodation. The Client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of other Clients or in any way harm the reputation of WP. The holiday of any Client in breach of this clause shall be terminated forthwith and WP shall have no further contractual obligations towards him or her.
6.2 WP reserves the right to make a retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
7.1 If, during the course of the holiday the Client has reasons for complaint or dissatisfaction, he should contact WP as soon as possible in order that immediate remedial action may be taken.
7.2 Any complaints after the end of the holiday should be made in writing to WP within 28 days of the end of the holiday.
8.1 WP agrees to use all reasonable endeavours to provide the booked holiday as described in the brochure, but will not be responsible if, having used all reasonable endeavours, it is unable to do so.
8.2 WP accepts no liability (except where WP is proved not to have used due diligence) for any loss or damage incurred or suffered by any Client in connection with any mode of transport in any way arising out of the holiday.
8.3 All baggage and personal possessions remain at all times and in all circumstances at the owner's risk except where WP has proved not to have used due diligence.
8.4 Whilst WP uses due diligence in its efforts to ensure that all descriptions of, or any information in relation to, holidays supplied to Clients are accurate, it shall not be liable in the event that an aspect of the holiday fails to comply with any description of information even if the Client specifically relied on that particular aspect in choosing or booking the holiday, provided WP has used due diligence.
8.5 WP shall not be liable for any loss or damage arising in connection with the holiday caused by any matter outside the reasonable control of WP including (but not limited to) Acts of God, war, civil disturbance, strikes or other industrial action, acts of government, failure of public services (e.g. water and electricity), failure of mechanical equipment such as boilers, electrical equipment or ski lifts, although WP will use due diligence to remedy such failures.
8.6 WP will accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.
9. SKIING OR SNOWBOARDING WITH WP
9.1 All tuition organised by WP is with qualified instructors and is bound by the ski school's terms and conditions. Any complaint should be made directly to the instructor or guide.
9.2 If You ski with any member of WP staff or representative of WP, WP cannot take any responsibility for injuries howsoever caused. At all times Clients must use their own judgments based on their own abilities and all skiing is at their own risk.
10. COMPANY VEHICLES
10.1 Any Client traveling in a WP company vehicle does so at his or her own risk.
11. AIRPORT TRANSFER
11.1 The contractual terms of the companies that provide the transportation for your airport transfers will apply to this contract. The relevant conditions of carriage can be provided upon request.
11.2 All quoted transfer times reflect perfect driving conditions, WP cannot be held responsible for delays caused by adverse road conditions, vehicle breakdown or civil disturbance.
11.3 It is the responsibility of the Client to inform WP of their required airport check-in time and to confirm their own reservations as described in the flight agents booking conditions. WP will make every endeavour to transport the Client to the airport in good time but cannot be held responsible for late arrival due to adverse road conditions, vehicle breakdown or civil disturbance.
12. FERRY CROSSINGS
12.1 The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. The relevant conditions of carriage can be provided upon request.
12.2 We cannot accept any liability for the cancellation of your ferry or any delay in its service, to or from the UK, whether this is caused by adverse weather conditions, mechanical breakdown, rescheduling of times by the operator or authorities, strike, industrial action or otherwise. In the event of such a cancellation or delay, you must make your own arrangements for meals and accommodation if required. WP does not provide these for you. Please not that in certain circumstances, you may be able to make a claim under your insurance policy.
13. CREDIT CARD PAYMENT
13.1 Payment by credit cards will automatically have a 2% bank handling charge levied.
This contract shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.